MLAI Digital Pvt. Ltd.

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Convolysis’s AI Customer Support solution is designed to improve customer satisfaction while cutting support expenses. By combining a chatbot with an action bot, Convolysis enables smooth, natural language interactions that quickly address customer issues. With its Enterprise AI Copilot and ConvolysisGPT, powered by large language models, the system supports multilingual and personalized conversations across both digital and voice channels. This advanced setup automates complex tasks, reduces response times, minimizes manual input, and significantly boosts agent productivity, helping to retain customers and drive revenue growth.

75%
 More Accuracy

5 Million+
 Calls Processed

85%
 Improved CSAT

Trusted by Market Leaders

AI Customer Support

Convolysis enhances customer service by automating routine inquiries, freeing teams to focus on more complex tasks and building stronger relationships. Its AI-powered chatbots leverage natural language processing (NLP) and machine learning to efficiently handle common queries such as order status or account details.

By integrating advanced conversational AI with knowledge management, Convolysis resolves frequent customer issues instantly, boosting service speed and accuracy.
This allows businesses to deliver fast responses while allowing agents to address more intricate problems.

Though AI can’t replace human agents, Convolysis helps by managing repetitive tasks and collecting crucial information for quicker issue resolution.

Ultimately, Convolysis’s enterprise chatbots drive customer satisfaction and loyalty by delivering timely, accurate responses and improving the overall support experience.

Across Enterprise Search Capability

Convolysis’s advanced RAG (Retrieval-Augmented Generation) technology enables dynamic response generation by searching through customer data sources, knowledge bases, tickets, and business apps in real time. This approach provides accurate, contextually relevant information to respond to customer queries efficiently. Using Enterprise AI search, Convolysis retrieves specific details on demand, enhancing the customer experience by quickly surfacing information while allowing customers to view relevant links for further details.

AI Customer Support FAQs

An AI-based customer support system is built to answer inquiries by tapping into existing knowledge bases and resources. It not only retrieves relevant information but also understands the context and nuances of the conversation to provide responses that are more accurate and personalized. This approach enables the AI to adapt responses based on both the content and intent of each customer request, improving the quality and relevance of the support experience.

By automating upto 80% of repetitive tasks, customer service and support agents can focus on more challenging and complex issues that require human interaction. AI also provides 24/7 availability, consistent service, proactive help, personalized service, predictive behavioral analysis, and more.

The pricing of the product depends on the data, depending upon the requirement and customer understanding we have competitive pricing strategy and cutting edge solutions.